Privacy policy

Last updated: September 23, 2026

TBF_STORE (“TBF_STORE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, create an account, contact us, or make a purchase.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

When you use TBF_STORE, we may collect information that you provide directly to us, including your:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery or shipping address
  • Order and purchase information
  • Account information
  • Customer service messages and enquiries
  • Information you provide through forms, reviews, or other website features

We may also automatically collect technical information when you browse the website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Approximate location
  • Website activity
  • Cookies and similar technologies

2. Payment Information

Payments made through our store are processed by Shopify and/or third-party payment service providers available at checkout.

TBF_STORE does not directly store your complete debit card or credit card information. Payment information is handled by the relevant payment processor according to its own security and privacy practices.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Confirm payments
  • Arrange delivery of your purchases
  • Provide order updates
  • Manage customer accounts
  • Respond to questions and support requests
  • Process returns, refunds, or other after-sales requests
  • Improve our products, website, and customer experience
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain the security of our website
  • Send service-related messages
  • Send promotional communications where permitted and where you have chosen to receive them
  • Comply with applicable legal, regulatory, accounting, or tax requirements

4. Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell products and services to you. As part of operating the store, certain personal information may be processed by Shopify.

Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.

5. Sharing of Personal Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Delivery and logistics companies
  • Customer support providers
  • Website and hosting service providers
  • Analytics providers
  • Marketing service providers
  • Fraud prevention and security providers
  • Professional advisers where necessary
  • Government authorities or regulators where required by law

We only share information that is reasonably necessary for these providers to perform their services.

We do not sell your personal information for money.

6. Delivery and Fulfilment

When you place an order, information such as your name, telephone number, delivery address, and relevant order details may be provided to delivery companies or fulfilment partners so that your order can be delivered.

These service providers may contact you regarding your delivery.

7. Cookies

TBF_STORE and Shopify may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

  • Keep the website functioning correctly
  • Remember items in your cart
  • Remember preferences
  • Maintain login sessions
  • Understand website traffic and usage
  • Improve website performance
  • Prevent fraud
  • Measure marketing performance where applicable

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.

8. Marketing Communications

Where permitted by law, we may send you information about products, promotions, offers, or store updates.

Where consent is required, promotional communications will only be sent after you have provided the appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

You may still receive transactional communications relating to purchases, payments, deliveries, account activity, or customer support.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

10. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for keeping account passwords and login information confidential.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal data is used
  • Make a complaint regarding the handling of your personal information

Where applicable, these rights will be handled in accordance with relevant data protection laws, including applicable Nigerian data protection requirements.

We may need to verify your identity before completing certain privacy requests.

12. International Processing

Some technology providers used by TBF_STORE, including Shopify and other service providers, may process or store information outside the country in which you live.

Where personal information is transferred internationally, the relevant service providers may use safeguards required under applicable data protection laws.

13. Children's Privacy

TBF_STORE is intended for general shopping purposes and is not specifically directed to children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information improperly, please contact us so the matter can be reviewed.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

TBF_STORE is not responsible for the privacy, security, content, or practices of websites operated by other organizations.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

The latest version will be published on this page with an updated “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact TBF_STORE through the Contact Us or Help Center page on our website.

We will review privacy-related enquiries and respond as reasonably required under applicable law.