Refund policy

Last updated: September 23, 2026

TBF_STORE wants customers to receive the correct products in satisfactory condition.

This policy explains how return and refund requests are handled.

Eligibility for a Return

A return may be considered where a product is delivered damaged, defective, materially different from what was ordered, or otherwise eligible for return under applicable law.

Return eligibility may depend on the condition of the product, the reason for the return, the time elapsed since delivery, and the type of product.

Customers should contact us as soon as reasonably possible after identifying a problem.

Condition of Returned Products

Unless the product is defective or applicable law provides otherwise, returned products should be in substantially the same condition in which they were received.

Original packaging, accessories, manuals, labels, promotional items, and included components should be returned where reasonably possible.

Products that have been damaged through misuse, improper installation, unauthorized repair, liquid exposure, accidental damage, or other customer-caused damage may not qualify for a refund.

Electronics and Accessories

Electronic products may require inspection before a refund or replacement can be approved.

Where a fault is reported, we may request photographs, videos, troubleshooting information, serial information, or return of the product for assessment.

Incorrect Product

If TBF_STORE sends a product different from the item ordered, please contact us promptly.

Where the claim is confirmed, we will arrange an appropriate solution such as replacement, return, or refund.

Damaged Product

If a product arrives damaged, retain the product and its packaging and contact us promptly through the Contact Us or Help Center page.

Photographs or video may be requested to help us assess shipping damage.

Change-of-Mind Returns

Change-of-mind returns may be accepted only where permitted by our current store procedures and applicable law.

Where accepted, the item generally needs to be unused, complete, and suitable for resale.

Original and return delivery charges may not be refundable for a change-of-mind return unless required by law.

Items That May Not Be Returnable

For hygiene, safety, software licensing, personalization, or product-integrity reasons, certain products may have restricted return eligibility once opened or used, except where the product is faulty or applicable law requires otherwise.

Any product-specific restrictions should be considered together with applicable consumer rights.

Return Authorization

Customers should contact TBF_STORE before sending a product back.

Returning an item without contacting us first may delay processing because we may be unable to identify the order or reason for return.

Refund Processing

Once a return has been received and, where appropriate, inspected, we will notify the customer of the outcome.

Approved refunds will normally be issued through an available method appropriate to the original transaction.

The time required for funds to appear may depend on the bank, payment processor, or payment method.

Partial Refunds

In appropriate circumstances, a partial refund may be offered where an item has diminished value because of customer handling or where part of an order is being refunded.

This will only be applied where permitted by applicable law.

Exchanges

Where stock is available, an eligible product may sometimes be replaced instead of refunded.

Replacement options depend on product availability and the circumstances of the request.

Delivery Costs

Where a return is required because the customer received a confirmed defective, damaged, or incorrect item, return-delivery arrangements will be handled according to the circumstances and applicable law.

For voluntary or change-of-mind returns, the customer may be responsible for delivery expenses where legally permitted.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after fulfilment or dispatch has begun.

If an order has already been shipped, it may need to be handled through the normal return process.

Consumer Rights

Nothing in this policy limits rights or remedies that customers are entitled to under applicable consumer protection law.

Contact

To request a return, refund, replacement, or order cancellation, use the Contact Us or Help Center page on the TBF_STORE website and provide your order details and a description of the issue.