Shipping policy

Last updated: September 23, 2026

TBF_STORE aims to provide a reliable and straightforward delivery experience for customers.

Order Processing

Orders are normally reviewed and prepared for dispatch after successful payment and any required verification.

Processing times may vary depending on product availability, order volume, public holidays, payment verification, and other operational factors.

Orders placed outside normal business hours may begin processing on the next available business day.

Delivery Areas

TBF_STORE is intended to serve customers across Nigeria where delivery service is available.

Certain remote or restricted locations may require additional time or may not be serviceable by our available delivery partners.

If an order cannot be delivered to the address supplied, we will attempt to contact the customer where reasonably possible.

Delivery Times

Estimated delivery times depend on the destination, courier service, product availability, and order processing requirements.

Delivery estimates are provided as guidance and are not guaranteed unless specifically stated otherwise.

Delays may occur because of courier disruptions, public holidays, weather conditions, security restrictions, high order volumes, incorrect address information, or circumstances outside our reasonable control.

Delivery Charges

Any applicable delivery charge will normally be displayed during checkout before payment is completed.

Delivery fees may vary depending on destination, package size, product type, delivery method, or promotional offers.

Order Tracking

Where tracking is available, customers may receive tracking information after an order has been dispatched.

Customers may also use the Track Order or Help Center options available on the website where supported.

Delivery Information

Customers are responsible for providing accurate delivery details, including a valid address and reachable telephone number.

TBF_STORE is not responsible for delays caused by inaccurate, incomplete, or outdated delivery information supplied by the customer.

If you notice an error in your delivery details, contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfilment or dispatch.

Receiving Your Order

The customer, or another person authorized to receive the package at the delivery address, may be required to accept the delivery.

Customers should inspect the outer packaging for visible damage where reasonably possible.

Failed Delivery

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses delivery without valid reason, or provides an incorrect address, the courier may attempt redelivery or return the package.

Additional delivery charges may apply where a second delivery is required because of circumstances attributable to the customer.

Damaged or Missing Packages

If your package arrives visibly damaged, contains the wrong product, or appears incomplete, please contact TBF_STORE through the Contact Us or Help Center page as soon as reasonably possible.

Keep the original packaging and provide photographs or video evidence if requested so that we can investigate the issue.

Lost Shipments

Where tracking indicates that an order may have been lost in transit, we will work with the relevant delivery provider to investigate.

Resolution may include replacement, redelivery, refund, or another appropriate remedy depending on the circumstances and applicable law.

Split Shipments

Some orders may be delivered in more than one shipment when products are dispatched separately.

Where this occurs, customers may receive separate tracking updates.

Delays Outside Our Control

TBF_STORE will make reasonable efforts to assist where delays occur, but we cannot guarantee delivery dates where circumstances are outside our control.

Contact

For delivery questions, customers can use the Track Order, Contact Us, or Help Center pages on the TBF_STORE website.